As AEROVIA Transfer, we prioritize customer satisfaction. Cancellation and refund processes for your transfer reservations are subject to the following conditions:
Cancellation Periods and Deductions
- For cancellations made more than 24 hours before the transfer time, the full amount paid (100%) is refunded to the Buyer without any deduction.
- For cancellations made 12 hours before the transfer time, 50% of the total transfer fee is deducted as operational planning has already taken place, and the remaining amount is refunded.
- For cancellations made less than 12 hours before the transfer time, or in case of passenger no-show at the pickup point, no refund is made.
- Our free waiting time is the first 80 minutes after your flight lands at the airport, or the first 20 minutes for non-airport pickups. If this time is exceeded, the meeting is considered unsuccessful (No-Show); if payment has not been made, 100% of the amount is charged to the Buyer.
Flight Delays
In airport greetings, the flight number you specify during the reservation is monitored instantly by our team through the system. Our vehicle will continue to wait for you at the airport for standard delays on your flight; no additional fees are charged for delays. However, in the event that the flight is completely cancelled, you must immediately notify our operations team of your new flight information.
Vehicle and Route Changes
You must submit your change of date, time or vehicle capacity (e.g. transition from VIP Vito to Sprinter) to us via our communication channels no later than 24 hours before the transfer time. The changes are approved according to the availability of the vehicle, and the Buyer is notified in case of a price difference.