Good to Know
Your questions answered
Vehicle, professional driver, fuel and standard catering (water) are included in the price on our fixed-price routes. Special requests (infant/child seat, type of catering, extra stops) must be indicated in the "Special Note" field at the time of booking; additional charges may apply.
Our free waiting time is the first 80 minutes after your flight lands at the airport, or the first 20 minutes for non-airport pickups; our driver tracks your flight code live and waits for you at the meeting point. If this time is exceeded and payment has not been made, the meeting is considered unsuccessful (No-Show) and the full amount is charged.
For cancellations more than 24 hours before the transfer time, the full amount (100%) is refunded. For cancellations made 12 hours before, 50% is deducted and the rest is refunded. For cancellations less than 12 hours before, or No-Show, no refund is made. See the Cancellation, Refund and Change Policy for details.
We track your flight code instantly through the system; our vehicle continues to wait for you in standard delays, no additional fee is charged. If your flight is completely cancelled, you must immediately forward your new flight information to our operations team.
Yes, you just need to write your baby/child seat requirement in the "Special Note" field at the time of booking; our team will organize it according to availability.
You can pay in cash (to the driver in the vehicle), Wire Transfer/EFT (bank details are transmitted after booking) or Online Payment (credit card). Your credit card information is not stored in our systems, it is processed through the secure infrastructure of contracted payment institutions.
The vehicle allocated to you may be insufficient; in this case, a larger vehicle to be sent may lead to additional fees and time loss. That's why it's important to enter your actual number of passengers/baggage at the time of booking.
When you create a reservation, you will receive a PNR code (e.g. AER-1042). You can instantly see your status with this code on the "Inquire PNR" page and request a cancellation if necessary.
A single vehicle in our fleet can carry a maximum of 16 passengers/16 luggage. We organize multiple tools for larger groups; you can send us your group details by writing to us on WhatsApp.